What are your procedures on waiting time and how much is the waiting time charge?
Our grace period is defined as ten (10) minutes beyond the scheduled pick up time. Exceeding the grace period will result in wait time charges. Wait time will be charged at the hourly rate of the vehicle in ten (10) minute increments.
Any schedule changes/delays made within two (2) hours of the scheduled pick-up time will result in wait time charges starting sat the scheduled pick-up time.
LUXE is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.
LUXE does not monitor private flights, therefore, wait time will be charged a incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.
Should I tip my driver?
Yes, if the client is pleased with the service they received. A 20% gratuity is recommended. However, a gratuity of any amount is up to the client.
What is the method of payment that LUXE accepts?
We accept Visa, MasterCard, AMEX, Discover and Cash.
When will my credit card be charged?
When selected "Direct Pay To Driver", our driver will charge your card once trip is over. All drivers are equip with Square®, a financial services, merchant services aggregator and mobile payment company. Square® will charge your card after the reservation has been completed within 24 to 48 hours.
How can I obtain a receipt for my charges?
We can provide receipts for charges following service in the form of email. If you have a profile or account set up with us, for your convenience we can automate this process and send a receipt automatically by email when the final charges have been billed. If you have not received your receipt in a timely manner, contact any of our reservation agents and they will email you a receipt while you are on the phone. You may also request a receipt via email at [email protected].
How do I make a reservation?
Reservations can be made with us from a variety of options. We accept reservations via phone, email, or through our website.
How far in advance should I make my reservation?
This does vary based on the time of year. Sedan reservations should be called in within 12 hours of the pickup date. We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.
Is smoking allowed in the vehicles?
No. All of LUXE vehicles are NON-SMOKING.
I am traveling with an infant. Are there car seats available?
Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, LUXE has a limited amount of car seats or booster seats available. Check with your reservation agent at the time of booking for availability. There is a $20.00 charge per seat request.